Refund and Returns Policy

At GYAANKOSH (www.gyaankosh.org), we strive to provide high-quality digital books and excellent customer service. Since all of our products are digital downloads, we generally do not accept returns or provide refunds after a purchase is made. However, we do understand that there may be exceptional circumstances, and we are committed to resolving any issues you may encounter.

Please take a moment to review our Return and Refund Policy.

1. Refund Eligibility

Due to the nature of digital products (eBooks), we do not typically offer refunds once a book has been purchased and downloaded. However, if you experience one of the following issues, we may consider a refund or replacement:

• Defective Product: If the digital file is corrupted or cannot be opened on compatible devices.
• Non-Delivery: If you did not receive the download link or experience issues receiving your digital product after purchase.
• Incorrect Product: If the product you downloaded is not the one you purchased (e.g., wrong file format or version).
• Technical Issues: If there are technical issues preventing you from downloading or opening the file despite following the correct process.

2. Refund Process

If you believe you are eligible for a refund or replacement under the above conditions, please follow these steps:

1. Contact Us: Email us at support@gyaankosh.org  with your order details and a description of the issue you are experiencing. Please include the order number and any relevant information.

2. Investigation: Our team will review your request and investigate the issue. We may request additional information or screenshots to help resolve the matter.

3. Resolution: Once your request is reviewed, we will offer a solution, which may include:

   • A full refund if the issue is related to a defective or non-delivered product.
   • A replacement download if the original file is corrupted or incorrect.
   • A technical troubleshooting process if the issue is related to compatibility or other technical problems.

Refund requests must be made within 7 days of purchase to be eligible for review. After this period, we cannot guarantee a refund or replacement.

3. Non-Refundable Items

Due to the nature of digital content, the following are non-refundable:

• Completed Downloads: Once a digital book has been successfully downloaded, it is considered used, and refunds are not applicable.
• Opened/Accessed Files: If the file has been accessed or opened, it is considered used, and refunds cannot be processed.

4. Technical Support

If you encounter technical issues with your download or the file format, please contact our support team. We are happy to assist you with troubleshooting the issue and ensuring that your product works correctly.

5. Changes to This Policy

GYAANKOSH reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for any updates.

6. Contact Us

If you have any questions, concerns, or issues with a purchase, please do not hesitate to reach out to us:

• Email: support@gyaankosh.org

We value your business and are committed to providing the best experience possible. Thank you for choosing GYAANKOSH!

This Return and Refund Policy is designed to be clear and transparent, ensuring that your customers know what to expect when they shop at your bookstore. It’s important to communicate the digital nature of your products while maintaining good customer service practices. Feel free to adjust it further if needed.